How can I order?
For UK based customers, we encourage you to place orders via our online shop. If you are interested in wholesale prices, are an international customer, or would like to place a large order, please contact us with your query.
How can I pay?
You can pay by most credit and debit cards or with PayPal. We do not accept American Express.
Do you charge postage, packing and Value Added Tax (VAT)?
Yes, postage and packaging is charged at cost. For all goods and services, VAT is charged at the applicable UK rate at the time. Online orders over £100.00 (net) are subjet to free postage.
Can I visit your offices in person to make a purchase?
At the moment, we are not accepting in-person orders. Orders must be placed either through the website, or by email.
How can I find out about special offers?
Special offers are announced on our News & Offers page. Our promotions are also posted on our Facebook and Twitter profiles. You can find out about exclusive offers by subscribing to our emails and newsletters.
Where can I find out how to use your acrylic powder-based products?
All material data and instruction sheets can be downloaded from the Documents page.
Do all products come with warranties? Do you offer repair services for equipment?
Our Compressors are covered by 12 month warranty. Delivery Units are covered with 6 month warranty. Fast Handpieces are covered with 3 month warranty. Warranties are only valid for individual personal home use, not for use at commercial or Traning centers. In case of a fault, please contact us immediately. You will be required to return the item back to our offices at your own expense. Warranties cover faulty parts and labour only. If equipment has been brought from us and is within its warranty, we will repair the equipment under the warranty free of charge. For equipment that has passed its warranty period: a fee will be charged for parts and labour. Dispatch charges will also be invoiced to the customer. We may not be able to repair equipment that has not been brought from us, as the equipment may still be under the original supplier’s warranty. Warranties do not cover wear and tear, personal damage or misuse.
How do I get to MR. Dental?
By train: Take a fast train from London Waterloo to Woking. The journey time is approximately 30 – 45 minutes. For other train services that arrive and depart from Woking station, please visit the South West Trains website.
By car: From London – follow the A3 towards Guildford. At Junction with M25 keep in right hand lanes then continue forward onto the A3. Take the next exit, signposted ‘Ripley, Send’. At the roundabout, take the 2nd exit onto Portsmouth Road – B2215. Turn right onto Send Marsh Road – B368. At the traffic signals, turn right onto the A247. At the roundabout, take the 1st exit onto the A247. Turn right onto Manor Way.
Can my online order be dispatched abroad?
No. This is because international delivery rates vary for each country. If you are ordering from aboard, or would like your order to be sent abroad, please contact us. We will calculate the freight for your goods based on the destination. We will then ask you to confirm your order via email or over the phone.
Returns and Refunds
To view our Returns and Refunds policy for orders, please click here.